If you defined substitutes in IYOPRO, you can specify whether substitutes should receive an e-mail when a task has been forwarded to them.

To do this, set the value of SUBSTITUTE_MAIL_SEND to either True or False. You can find it in the Backend.Config.xml of IYOPRO.

If an e-mail is to be sent, the substitute receives the default text if no adjustments have been made.

You can either customize the default text or create a template.

Standard Mail

You can customize the standard subject and body of the e-mail in the Backend.Config.xml of IYOPRO.

To do this, simply exchange the values of the keys SUBSTITUTE_MAIL_SUBJECT_PREFIX and SUBSTITUTE_MAIL_BODY_ADDITION with the texts you require.

You may use the following tags within your text:

• USERNAME

The tag {USERNAME} is replaced with the original user's name.

Use \n as new line indicator.

Template Mail

With the template you are able to not only customize the text of your e-mail but also design your e-mail.

Create the template for the mail body

For IYOPRO to use the template, there has to be a file named "SubstitutionInfo" at the following location:

• ServerBackend\BackendStorage\Templates\System\EMail\Substitution

The file can be either a .html or a .txt file.

In case of a substitution the template will be processed and sent with the following tags:

• USERNAME = Original User Name
• SUBJECT = Org. Mail Subject
• MSGBODY = Org. Mail Body
• Context TaskUrl = Reference to Tasks

Except for Context TaskUrl, use $ characters instead of braces around the tags: $USERNAME$

Sample

This example shows a possible design of the e-mail body in html.

<table style="font-family:Tahoma, 'Times New Roman', serif;" width="100%">

   <tr bgcolor="#ffc000">

       <td style="padding-left:10px;"><b>Task in substitution of:</b></td>

       <td>$USERNAME$</td>

   </tr>

   <tr bgcolor="#ffc000">

       <td style="padding-left:10px;">Task:</td>

       <td><a href="{Context TaskUrl}" target="_blank">{Binding Token.Control.Name}</a></td>

   </tr>

   <tr bgcolor="#ffc000">

       <td style="padding-left: 10px;">Process:</td>

       <td>{Binding ProcessInstance.Name} [{Binding ProcessInstance.Id}]</td>

   </tr>

   <tr bgcolor="#ffc000">

       <td style="padding-left: 10px;">Details:</td>

       <td>{Binding ProcessInstance.Details}</td>

   </tr>

</table>

<br />

Create the template for the mail subject

To use a custom mail subject, there has to be a .txt file named "SubstitutionInfo-Title" at the same location as the template for the mail body.

You may use the following tags:

• SUBJECT
• USERNAME

Use $ characters instead of braces around the tags.

Sample

EN = Substitution for IYOPRO task $SUBJECT$